Information we collect
When you contact us, place an order or create an account, we collect the details you provide, such as your name, email address, phone number and billing address.
How we use it
We use your information to deliver services, process orders, provide support and, if you opt in, send updates about offers. We process personal information in line with the Protection of Personal Information Act (POPIA).
- To provide and manage your services
- To process payments and invoices
- To respond to enquiries
Payments
Online payments are processed by third-party payment gateways. We do not store your full card details on our servers.
Refunds
Under our zero-risk policy, you are not obliged to pay for work that does not meet the agreed expectations. Hosting subscriptions can be cancelled before the next billing cycle.
Contact
Questions about this policy can be sent to info@hivex.co.za.